{"id":46,"date":"2020-11-21T02:41:01","date_gmt":"2020-11-21T00:41:01","guid":{"rendered":"https:\/\/hikipanta.fi\/?page_id=46"},"modified":"2026-07-20T11:25:49","modified_gmt":"2026-07-20T08:25:49","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/hikipanta.fi\/en\/contact-us\/","title":{"rendered":"Ota yhteytt\u00e4"},"content":{"rendered":"<section class=\"banner banner-full align wp-block-cta-banner\">\n    <div class=\"wrap\">\n            <div class=\"swiper\">\n            <div class=\"swiper-wrapper\">\n                        <div class=\"slide swiper-slide\">\n                    <div class=\"image\">\n    <img decoding=\"async\"\n        src=\"https:\/\/hikipanta.fi\/wp-content\/uploads\/2026\/07\/yhteystiedot-2560.webp\"\n        alt=\"\"\n     \/>\n<\/div>\n                                    <div class=\"image mobile\">\n    <img decoding=\"async\"\n        src=\"https:\/\/hikipanta.fi\/wp-content\/uploads\/2026\/07\/yhteystiedot-2560.webp\"\n        alt=\"\"\n     \/>\n<\/div>\n                                    <div class=\"slide-content slide-content-no-mask\">\n                        <div class=\"wrap\">\n                            <h2 class=\"title-big\">\n                                Contact\n                            <\/h2>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <\/div>\n            <div class=\"swiper-pagination\"><\/div>\n            <div class=\"swiper-button-prev\"><\/div>\n            <div class=\"swiper-button-next\"><\/div>\n        <\/div>\n        <\/div>\n<\/section>\n\n\n\n\n\n\n<section class=\"columns align-center columns-padding--normal align wp-block-columns\">\n    <div class=\"wrap\">\n        <div class=\"columns-container layout-default\">\n                    <h2 class=\"title-medium\">\n                Voit ottaa meihin yhteytt\u00e4 yhteydenottolomakkeella tai s\u00e4hk\u00f6postilla\n            <\/h2>\n                            <div class=\"is--columns\">\n                <section class=\"splide__track\">\n                    <ul class=\"flex content-items  content-items-padded splide__list\">\n                                            <li class=\"flex-item six splide__slide\">\n                            <div class=\"column\">\n                                                                                        <div class=\"has-image\">\n                                                                    <\/div>\n                                                            <h3 class=\"title-medium\"><\/h3>\n                                \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f75731-o1\" lang=\"fi\" dir=\"ltr\" data-wpcf7-id=\"75731\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/46#wpcf7-f75731-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Yhteydenottolomake\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/46#wpcf7-f75731-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"75731\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fi\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f75731-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAACHXljrc2NtrAYNT\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<p><label> Name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Phone<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"phone\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span> <\/label>\n<\/p>\n<p><label> Message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\n                                                        <\/div>\n                        <\/li>\n                                            <li class=\"flex-item six splide__slide\">\n                            <div class=\"column\">\n                                                                                        <div class=\"has-image\">\n                                                                    <\/div>\n                                                            <h3 class=\"title-medium\"><\/h3>\n                                <h1><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-75721\" src=\"https:\/\/hikipanta.fi\/wp-content\/uploads\/2023\/11\/yhteystiedot.png\" alt=\"\" width=\"293\" height=\"270\" srcset=\"https:\/\/hikipanta.fi\/wp-content\/uploads\/2023\/11\/yhteystiedot.png 293w, https:\/\/hikipanta.fi\/wp-content\/uploads\/2023\/11\/yhteystiedot-13x12.png 13w\" sizes=\"auto, (max-width: 293px) 100vw, 293px\" \/><\/h1>\n<p><a href=\"mailto:asiakaspalvelu@hikipanta.fi\">asiakaspalvelu@hikipanta.fi<\/a><br \/>\nY- 3168040-8<\/p>\n<p>Piispantilankuja 6<br \/>\n02240 Espoo<\/p>\n\n                                                        <\/div>\n                        <\/li>\n                                        <\/ul>\n                <\/section>\n                            <\/div>\n                <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"faq align wp-block-faq\">\n    <div class=\"wrap\">\n            <h2>\n            FREQUENTLY ASKED QUESTIONS\n        <\/h2>\n            <p>Here are some answers to questions frequently asked. If you cannot find an answer to question bothering you, please be in contact with out customer service at <a href=\"mailto:asiakaspalvelu@hikipanta.fi\">asiakaspalvelu@hikipanta.fi<\/a>.<\/p>\n\n        <div class=\"questions\">\n                                <div class=\"faq-row\">\n                <div class=\"question\">\n                    <h3 class=\"title-inherit\">\n                        WHAT IS THE DELIVERY TIME FOR MY ORDER?\n                    <\/h3>\n                    <i class=\"fa-solid fa-angle-down\"><\/i>\n                <\/div>\n                <div class=\"answer\">\n                    <p>Almost all of our products are made on-demand starting from receiving your order. Thus delivery time for your products is approximately 5-10 working days. Processing time for the order takes 1-5 working days and shipping normally also takes 1-5 working days. Be prepared that it takes at least 5 working days for receiving the products from the moment you have placed your order.<b>\u00a0Varaudu siis ainakin 5 ty\u00f6p\u00e4iv\u00e4n toimitusaikaan.<\/b><\/p>\n<p><b>Delivery time may vary product by product and on such products processing and shipping estimate is indicated on the product pages.\u00a0<\/b>ja t\u00e4ll\u00f6in k\u00e4sittely- ja toimitusaika-arvio ilmoitetaan tuotesivuilla.<\/p>\n<p>If the products of your order have different delivery time estimates, the order will be delivered according to the product with the longest delivery time.<\/p>\n<p>Delivery time estimates are prepared based on the information received from our logistical partners. Hikipanta or its logistics partners are not responsible for delays caused by unforeseeable changes outside of their influence.<\/p>\n<p>We reserve the right for possible delays caused by the supplier and Posti (and it\u00b4s 3rd party delivery partners). We also reserve the right for longer delivery times during holidays and campaigns.<\/p>\n\n                <\/div>\n            <\/div>\n                                            <div class=\"faq-row\">\n                <div class=\"question\">\n                    <h3 class=\"title-inherit\">\n                        CAN PRODUCTS BE CHANGED AND\/OR RETURNED?\n                    <\/h3>\n                    <i class=\"fa-solid fa-angle-down\"><\/i>\n                <\/div>\n                <div class=\"answer\">\n                    <p>Every product purchased from hikipanta.fi or its vendor sites are made to the customers' order.\u00a0<strong>That is why we wish that the customer considers carefully for example the size of the product that they purchase before making an order.<\/strong>\u00a0 Clothing size tables can be consulted on the products' webpage.<\/p>\n<p>If you want more information of the products, for example their size charts, please be in contact with our customer service by e-mail at\u00a0<a href=\"mailto:asiakaspalvelu@hikipanta.fi\">asiakaspalvelu@hikipanta.fi<\/a>. With fewer wrong purchases, we wish to make our customers' life easier and also reduce product loss which causes unnecessary environmental waste.<\/p>\n<p>You have a right of return for your product \/ products. Returned product cannot be used, customed in any way or have been washed. If the product was delivered to you in packaging, the product should be returned in its' original packaging.<\/p>\n<p><strong>Our products have a paid return.<\/strong>\u00a0We charge 5 \u20ac as a fee for returns.\u00a0<strong>Our products do not have the right of exchange.<\/strong>\u00a0If you want a new product to replace the one you returned, you can place a new order.<\/p>\n<p>In the case of returning the whole order, we refund the price of the products but not shipping costs. In addition we will deduct from the amount we reimburse 5 \u20ac as return fee.<\/p>\n<p>If only some products of the order are returned, we refund the price of the products but not shipping costs. In addition we will deduct from the amount we reimburse 5\u20ac as return fee.<\/p>\n<p>Product returns damaged due to insufficient packing (on behalf of the customer) are not covered<\/p>\n<p>by the right of return.<\/p>\n<p>&nbsp;<\/p>\n<p>An uncollected packet does not constitute a cancellation of the order. The customer should beforehand contact us by e-mail\u00a0<a href=\"mailto:asiakaspalvelu@hikipanta.fi\">asiakaspalvelu@hikipanta.fi<\/a>\u00a0to inform us of the possible return.<\/p>\n<p><strong>You may return products you ordered within 14 days.\u00a0<\/strong><\/p>\n<p>We process the return when the package has been arrived to our warehouse in Espoo, Finland.<\/p>\n<p>In cases of return, a refund will be made with the same payment method that customer has used to make the original payment. Not as a bank transfer, for example.<\/p>\n<p><b>Return instructions:<\/b><\/p>\n<p>If you want to return your product\/products, please be in contact with our customer service at\u00a0<a href=\"mailto:asiakaspalvelu@hikinpanta.fi\">asiakaspalvelu@hikipanta.fi<\/a>. Title the message with \"product return\" and you order number.<\/p>\n\n                <\/div>\n            <\/div>\n                                            <div class=\"faq-row\">\n                <div class=\"question\">\n                    <h3 class=\"title-inherit\">\n                        WHAT DOES DELIVERY COST?\n                    <\/h3>\n                    <i class=\"fa-solid fa-angle-down\"><\/i>\n                <\/div>\n                <div class=\"answer\">\n                    <p>Depending on delivery method, delivery costs 5,90-44,90 \u20ac. Cost of delivery for your order is indicated on online stores' checkout.<\/p>\n<p>Delivery within Finland is free on orders over 100 \u20ac.<\/p>\n\n                <\/div>\n            <\/div>\n                                            <div class=\"faq-row\">\n                <div class=\"question\">\n                    <h3 class=\"title-inherit\">\n                        HOW DO I KNOW WHICH SIZE IS CORRECT?\n                    <\/h3>\n                    <i class=\"fa-solid fa-angle-down\"><\/i>\n                <\/div>\n                <div class=\"answer\">\n                    <p>The product pages include size tables for most products from where you can find the armpit-to-armpit measurement and the shoulder-to-hem measurement of the different sizes of the product. You can also ask for help choosing a size by email at\u00a0<a href=\"mailto:asiakaspalvelu@hikipanta.fi\">asiakaspalvelu@hikipanta.fi<\/a>.<\/p>\n\n                <\/div>\n            <\/div>\n                                            <div class=\"faq-row\">\n                <div class=\"question\">\n                    <h3 class=\"title-inherit\">\n                        HOW WILL MY ORDER BE DELIVERED?\n                    <\/h3>\n                    <i class=\"fa-solid fa-angle-down\"><\/i>\n                <\/div>\n                <div class=\"answer\">\n                    <p>We deliver your order by Posti or other transport service to your nearest and most suitable Posti pick-up point from where you can pick up your package. You have 7 days to pick up the package from the post office (pickup point).<\/p>\n\n                <\/div>\n            <\/div>\n                                            <div class=\"faq-row\">\n                <div class=\"question\">\n                    <h3 class=\"title-inherit\">\n                        I HAVE QUESTIONS ABOUT MY ORDER, WHAT SHALL I DO?\n                    <\/h3>\n                    <i class=\"fa-solid fa-angle-down\"><\/i>\n                <\/div>\n                <div class=\"answer\">\n                    <p>Contact our customer service by email at\u00a0<a href=\"mailto:asiakaspalvelu@hikipanta.fi\">asiakaspalvelu@hikipanta.fi<\/a>\u00a0Please include your order number in the title of the message.<b>\u00a0You can find your order number from the order confirmation sent to you by email<\/b>.<\/p>\n\n                <\/div>\n            <\/div>\n                                            <div class=\"faq-row\">\n                <div class=\"question\">\n                    <h3 class=\"title-inherit\">\n                        HOW DO I GET INFORMATION ON THE PROGRESS OF MY ORDER?\n                    <\/h3>\n                    <i class=\"fa-solid fa-angle-down\"><\/i>\n                <\/div>\n                <div class=\"answer\">\n                    <p>When you have placed and paid for your order, you will get an order<b>\u00a0confirmation by email<\/b>. You also get a delivery confirmation by email when the package has been sent from our warehouse.\u00a0<b>Delivery confirmation message includes a tracking code<\/b>\u00a0that you can use to follow the progress of the shipment.\u00a0<b>You will get an confirmation message when your delivery is ready for pickup at the local pickup point.<\/b>For more information, you can contact our customer service at\u00a0<a href=\"mailto:asiakaspalvelu@hikipanta.fi\">asiakaspalvelu@hikipanta.fi<\/a>.<\/p>\n\n                <\/div>\n            <\/div>\n                                            <div class=\"faq-row\">\n                <div class=\"question\">\n                    <h3 class=\"title-inherit\">\n                        MY DELIVERY HAS GONE MISSING, WHAT SHOULD I DO?\n                    <\/h3>\n                    <i class=\"fa-solid fa-angle-down\"><\/i>\n                <\/div>\n                <div class=\"answer\">\n                    <p>If your order has been lost during transport, please be in contact with our customer service at\u00a0<a href=\"mailto:asiakaspalvelu@hikipanta.fi\">asiakaspalvelu@hikipanta.fi<\/a>, so that we make inquiries and a clarification request to the logistics company.<\/p>\n\n                <\/div>\n            <\/div>\n                                            <div class=\"faq-row\">\n                <div class=\"question\">\n                    <h3 class=\"title-inherit\">\n                        CAN I CANCEL MY ORDER?\n                    <\/h3>\n                    <i class=\"fa-solid fa-angle-down\"><\/i>\n                <\/div>\n                <div class=\"answer\">\n                    <p>In case of possible\u00a0<b>delivery delays<\/b>\u00a0you have the right to cancel your purchases,\u00a0<b>provided that your order has not yet been sent<\/b>. We cannot cancel the delivery and it will be delivered to your mail box or to post office from where you can pick up your order within 7 days.<\/p>\n\n                <\/div>\n            <\/div>\n                                            <div class=\"faq-row\">\n                <div class=\"question\">\n                    <h3 class=\"title-inherit\">\n                        PRODUCT I ORDERED HAS A FAULT, WHAT SHOULD I DO?\n                    <\/h3>\n                    <i class=\"fa-solid fa-angle-down\"><\/i>\n                <\/div>\n                <div class=\"answer\">\n                    <p>We take responsibility that our products are in flawless condition at the time of delivery. If you have received a faulty product or you suspect that you have received a faulty product, please contact us here or by email at asiakaspalvelu@hikipanta.fi.<strong>\u00a0As a title, write \"Product complaint\" and your order number.  As a message write a brief statement of the nature of the product defect.<\/strong>\u00a0As an attachment also send a picture of the reason for the complaint.<\/p>\n<p><b>Discolored products are not treated as a complaint<\/b>, as it is considered normal wear and tear, provided that the products were not discolored at the moment of receiving them.<\/p>\n<p>In some of cases of complaint we will ask to send the product back to us. Appropriate protection and packaging of the product for the return are responsibility of the customer. Product returns damaged due to insufficient packaging on behalf of the customer are not covered by the right of return.<\/p>\n<p>In cases of product defects, it is required that the product is unused and absolutely in new condition and that the stickers and any labels are included.<\/p>\n<p>Images on our website are only and approximate preview of the final product. We reserve the right for slight deviations. The colors and the patterns of the product images can be experienced differently on different monitors. Therefore, misleading colour is not considered as a valid reason for a complaint.<\/p>\n\n                <\/div>\n            <\/div>\n                                            <div class=\"faq-row\">\n                <div class=\"question\">\n                    <h3 class=\"title-inherit\">\n                        ARE PRODUCTS THAT I ORDERED COVERED BY WARRANTY?\n                    <\/h3>\n                    <i class=\"fa-solid fa-angle-down\"><\/i>\n                <\/div>\n                <div class=\"answer\">\n                    <p>Our liability for errors is determined by applicable law. If you notice a defect in your products, please be contact to our customer service even if the 14 days return time has expired.<\/p>\n<p>We are responsible for all errors that were in the product when you received it, even in cases a fault is noticed at later time. However you should inform us of the fault in reasonable time after you have noticed it.<\/p>\n<p>Warranty covers manufacturing and material defects. Normal wear and tear is not covered by the warranty, nor is damages caused by outside factors, such as accidents or use of the product contrary to care instructions or instructions for use.<\/p>\n<p>Following items should be attached to return under warranty:<\/p>\n<ul>\n<li>Order confirmation or receipt sent to your email<\/li>\n<li>Contact details (working phone number, address and email address)<\/li>\n<li>Written statement of the fault or product defect.<\/li>\n<\/ul>\n<p>If you have questions regarding warranty, please be in contact to our customer service by email: asiakaspalvelu@hikipanta.fi\u00a0<a href=\"mailto:asiakaspalvelu@hikipanta.fi\">asiakaspalvelu@hikipanta.fi<\/a>.<\/p>\n\n                <\/div>\n            <\/div>\n                                            <div class=\"faq-row\">\n                <div class=\"question\">\n                    <h3 class=\"title-inherit\">\n                        I WISH TO CHANGE ORDER THAT I ALREADY PAID, WHAT SHOULD I DO?\n                    <\/h3>\n                    <i class=\"fa-solid fa-angle-down\"><\/i>\n                <\/div>\n                <div class=\"answer\">\n                    <p>Contact our customer service at\u00a0<a href=\"mailto:asiakaspalvelu@hikipanta.fi\">asiakaspalvelu@hikipanta.fi<\/a>, so we may discuss and agree on the changes. If your order has not been processed and shipped we can add new products to the order, for example.<\/p>\n\n                <\/div>\n            <\/div>\n                                            <div class=\"faq-row\">\n                <div class=\"question\">\n                    <h3 class=\"title-inherit\">\n                        PRODUCT WAS DAMAGED DURING TRANSPORT, WHAT SHOULD I DO?\n                    <\/h3>\n                    <i class=\"fa-solid fa-angle-down\"><\/i>\n                <\/div>\n                <div class=\"answer\">\n                    <p>Contact our customer service at\u00a0<a href=\"mailto:asiakaspalvelu@hikipanta.fi\">asiakaspalvelu@hikipanta.fi<\/a>, and we will sort it out.<\/p>\n\n                <\/div>\n            <\/div>\n                            <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-46","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hikipanta.fi\/en\/wp-json\/wp\/v2\/pages\/46","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hikipanta.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hikipanta.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hikipanta.fi\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hikipanta.fi\/en\/wp-json\/wp\/v2\/comments?post=46"}],"version-history":[{"count":14,"href":"https:\/\/hikipanta.fi\/en\/wp-json\/wp\/v2\/pages\/46\/revisions"}],"predecessor-version":[{"id":164233,"href":"https:\/\/hikipanta.fi\/en\/wp-json\/wp\/v2\/pages\/46\/revisions\/164233"}],"wp:attachment":[{"href":"https:\/\/hikipanta.fi\/en\/wp-json\/wp\/v2\/media?parent=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}