Almost all of our products are made on-demand starting from receiving your order. Thus delivery time for your products is approximately 5-10 working days. Processing time for the order takes 1-5 working days and shipping normally also takes 1-5 working days. Be prepared that it takes at least 5 working days for receiving the products from the moment you have placed your order. Varaudu siis ainakin 5 työpäivän toimitusaikaan.

Delivery time may vary product by product and on such products processing and shipping estimate is indicated on the product pages. ja tällöin käsittely- ja toimitusaika-arvio ilmoitetaan tuotesivuilla.

If the products of your order have different delivery time estimates, the order will be delivered according to the product with the longest delivery time.

Delivery time estimates are prepared based on the information received from our logistical partners. Hikipanta or its logistics partners are not responsible for delays caused by unforeseeable changes outside of their influence.

We reserve the right for possible delays caused by the supplier and Posti (and it´s 3rd party delivery partners). We also reserve the right for longer delivery times during holidays and campaigns.

Every product purchased from hikipanta.fi or its vendor sites are made to the customers' order. That is why we wish that the customer considers carefully for example the size of the product that they purchase before making an order.  Clothing size tables can be consulted on the products' webpage.

If you want more information of the products, for example their size charts, please be in contact with our customer service by e-mail at asiakaspalvelu@hikipanta.fi. With fewer wrong purchases, we wish to make our customers' life easier and also reduce product loss which causes unnecessary environmental waste.

You have a right of return for your product / products. Returned product cannot be used, customed in any way or have been washed. If the product was delivered to you in packaging, the product should be returned in its' original packaging.

Our products have a paid return. We charge 5 € as a fee for returns. Our products do not have the right of exchange. If you want a new product to replace the one you returned, you can place a new order.

In the case of returning the whole order, we refund the price of the products but not shipping costs. In addition we will deduct from the amount we reimburse 5 € as return fee.

If only some products of the order are returned, we refund the price of the products but not shipping costs. In addition we will deduct from the amount we reimburse 5€ as return fee.

Product returns damaged due to insufficient packing (on behalf of the customer) are not covered

by the right of return.

An uncollected packet does not constitute a cancellation of the order. The customer should beforehand contact us by e-mail asiakaspalvelu@hikipanta.fi to inform us of the possible return.

You may return products you ordered within 14 days. 

We process the return when the package has been arrived to our warehouse in Espoo, Finland.

In cases of return, a refund will be made with the same payment method that customer has used to make the original payment. Not as a bank transfer, for example.

Return instructions:

If you want to return your product/products, please be in contact with our customer service at asiakaspalvelu@hikipanta.fi. Title the message with "product return" and you order number.

Depending on delivery method, delivery costs 5,90-44,90 €. Cost of delivery for your order is indicated on online stores' checkout.

Delivery within Finland is free on orders over 100 €.

The product pages include size tables for most products from where you can find the armpit-to-armpit measurement and the shoulder-to-hem measurement of the different sizes of the product. You can also ask for help choosing a size by email at asiakaspalvelu@hikipanta.fi.

We deliver your order by Posti or other transport service to your nearest and most suitable Posti pick-up point from where you can pick up your package. You have 7 days to pick up the package from the post office (pickup point).

Contact our customer service by email at asiakaspalvelu@hikipanta.fi Please include your order number in the title of the message. You can find your order number from the order confirmation sent to you by email.

When you have placed and paid for your order, you will get an order confirmation by email. You also get a delivery confirmation by email when the package has been sent from our warehouse. Delivery confirmation message includes a tracking code that you can use to follow the progress of the shipment. You will get an confirmation message when your delivery is ready for pickup at the local pickup point.For more information, you can contact our customer service at asiakaspalvelu@hikipanta.fi.

If your order has been lost during transport, please be in contact with our customer service at asiakaspalvelu@hikipanta.fi, so that we make inquiries and a clarification request to the logistics company.

In case of possible delivery delays you have the right to cancel your purchases, provided that your order has not yet been sent. We cannot cancel the delivery and it will be delivered to your mail box or to post office from where you can pick up your order within 7 days.

We take responsibility that our products are in flawless condition at the time of delivery. If you have received a faulty product or you suspect that you have received a faulty product, please contact us here or by email at asiakaspalvelu@hikipanta.fi. As a title, write "Product complaint" and your order number. As a message write a brief statement of the nature of the product defect. As an attachment also send a picture of the reason for the complaint.

Discolored products are not treated as a complaint, as it is considered normal wear and tear, provided that the products were not discolored at the moment of receiving them.

In some of cases of complaint we will ask to send the product back to us. Appropriate protection and packaging of the product for the return are responsibility of the customer. Product returns damaged due to insufficient packaging on behalf of the customer are not covered by the right of return.

In cases of product defects, it is required that the product is unused and absolutely in new condition and that the stickers and any labels are included.

Images on our website are only and approximate preview of the final product. We reserve the right for slight deviations. The colors and the patterns of the product images can be experienced differently on different monitors. Therefore, misleading colour is not considered as a valid reason for a complaint.

Our liability for errors is determined by applicable law. If you notice a defect in your products, please be contact to our customer service even if the 14 days return time has expired.

We are responsible for all errors that were in the product when you received it, even in cases a fault is noticed at later time. However you should inform us of the fault in reasonable time after you have noticed it.

Warranty covers manufacturing and material defects. Normal wear and tear is not covered by the warranty, nor is damages caused by outside factors, such as accidents or use of the product contrary to care instructions or instructions for use.

Following items should be attached to return under warranty:

• Order confirmation or receipt sent to your email
• Contact details (working phone number, address and email address)
• Written statement of the fault or product defect.

If you have questions regarding warranty, please be in contact to our customer service by email: asiakaspalvelu@hikipanta.fi asiakaspalvelu@hikipanta.fi.

Contact our customer service at asiakaspalvelu@hikipanta.fi, so we may discuss and agree on the changes. If your order has not been processed and shipped we can add new products to the order, for example.

Contact our customer service at asiakaspalvelu@hikipanta.fi, and we will sort it out.