GENERAL TERMS AND CONDITIONS FOR CUSTOMERS

Hikipanta.fi (Hikipanta) and their vendor websites are market places owned by Hikipanta Merch Oy (business ID / Y-tunnus 3168040-8). Following general terms and conditions apply only in the business relationships between Hikipanta and its customers.

Hikipanta reserves the right to unilaterally change the contract terms below without prior notice. The terms of the contract valid at the time of the order apply to business relations which appear on the hikipanta.fi website. Changes in the law apply immediatly as is unless otherwise specified by the law.

Hikipanta is not responsible for damages caused by force majeure. The customer will be informed as soon as possible should such impediment come apparent. 

1 CUSTOMER

Hikipanta sells services and products to adult consumers and companies. If you are under 18-years of age, you must have your guardians permission to make purchases in our online store. 

In the consumer trade, valid consumer protection legislation of Finland and the European Union is followed. These terms and conditions are not valid to the extent that they limit the consumer's rights for parts that are ruled by mandatory legislation.

The Finnish Commercial Code is applied in contracts between business customers and Hikipanta, unless otherwise specified between the customer and or in these terms and conditions.

When placing an order the customer is obliged to hand over their complete contact details that contain at least the following: name, their address, a working phone number and email address 

Information obliged to be given by business customers are the following: name of the contact person and their phone number, email address, business ID (Y-tunnus), mailing address, phone number or numbers and billing address if necessary.

Delivery time estimates are prepared based on the information received from logistical companies. Hikipanta or its logistics partners are not responsible for delays caused by unforeseen changes coming from outside of their spheres of influence. The trade agreement enters into force at the moment the order is registered into Hikipanta ordering system.

The customer information is saved into the Hikipantas customer register. The information is used for maintaining and taking care of customer relations.

Hikipanta withholds the right to cancel the purchase if there is reason to suspect fraud. All suspicions of fraud are reported to the police.

2 PRODUCTS AND PRICE LIST

The prices of the products are available on hikipanta.fi and its vendor sites. Prices include possible VAT (value added tax).

If the prices of the products change before the order is processed, the ordered products will be delivered at the price at the moment of the original order. If changes are made to the order, the price is determined by the price at the moment of the change to the order. If the price of the product decreases, the product will be delivered at a new, lower price. We reserve the right for changes to the model of the product to be sold.

The consumer has for 14 days the right to cancellation of the trade according to the consumer protection law (kuluttajansuojalaki) (for terms, see part 5) .

3 PAYMENT METHODS

3.1 PAYMENT SERVICE PROVIDER

Paytrail Oyj (Business ID / Y-tunnus 2122839-7) is the implementer and the provider of the payment brokerage service in co-operation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on the bank statement or card bill and forwards the payment to the vendor. Paytrail Oyj has a payment institution license issued by the Finnish Financial Supervisory Authority. In cases of complaints we ask you primarily contact the supplier of the product.

Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830
www.paytrail.com

3.2 ONLINE BANKS

The payment intermediary service related to online banking payments is provided by Paytrail Oyj (Business ID / Y-tunnus 2122839-7) in co-operation with Finnish banks and credit institutions. From the point of view of the user the service acts like normal traditional online payment.

DELIVERY METHODS

Delivery methods are available and can be seen on Hikipanta website and its vendor sites. Delivery times can vary product by product and delivery time estimate is indicated on the product pages.

The average order delivery time is 5-10 working days to Finland and 10-15 working days within EU 

If the products of the order have different delivery times, the order will be delivered according to the product with the longest delivery time.

We deliver your order by Posti or other transport service either straight to your mail box or, if the packet is too large, to the nearest post office from where you can pick up the package. You have 7 days to pick up the package from the post pickup point.

We reserve the right for possible delays caused by the supplier and Posti (and it´s 3rd party delivery partners). We also reserve the right for longer delivery times during holidays and campaigns.

In case of possible delivery delays, you have the right to cancel your purchases, provided that your order has not yet been sent. When your order has left our warehouse, we cannot cancel the delivery and it will be delivered to your mail box or to post office from where you can pick up your order within 7 days. 

Uncollected orders are returned back to our warehouse. An uncollected packet is not a cancellation of the order, therefore we charge 15 € delivery and handling fee for uncollected packets.

5 PRODUCT RETURNS

Every product purchased from hikipanta.fi or its vendor sites are made to the customers' order. That is why we wish that the customer considers carefully for example the size of the product that they purchase, before placing an order. Clothing size tables can be found on the products' webpage.  

Our products have a paid return. Right of return does not apply for personalized products, for example products personalized with the customer's name or some other identifier. We charge 5 € as a fee for returns. Our products do not have the right of exchange. The returned products must be completely unused and it must have all the tags intact and in place. 

If only some products of the order are returned, we refund the price of the products, but not shipping costs. In addition we will deduct from the amount we reimburse 5€ as return fee.

If only some products of the order are returned, we refund the price of the products, but not shipping costs. In addition we will deduct from the amount we reimburse 5€ as return fee.

Product returns damaged due to insufficient packaging are not covered by the right of return.

An uncollected packet does not constitute a cancellation of the order. The customer should beforehand contact us by email asiakaspalvelu@hikipanta.fi to inform us of the possible return. asiakaspalvelu@hikipanta.fi to inform us of the possible return.

The right of return is valid for 14 days from the moment the customer has received the products they ordered. 

In cases of return, a refund will be made with the same payment method that customer has used to make the original payment. Not as a bank transfer, for example.

RETURN INSTRUCTIONS

If the customer wishes to return the product or products, they should contact our customer service at asiakaspalvelu@hikipanta.fi. The message should be titled product return and order number.

The product or products are returned via Posti. The products must be carefully packed , ideally in the same package in which it was delivered. On the package one must attach a parcel card for the return.

We process the return when the package has been arrived to our warehouse in Espoo, Finland.

6 WARRANTY AND PRODUCT DEFECTS

6.1 Warranty

Our liability for errors is determined by applicable law. If you notice a defect in your products, please be contact to our customer service even if the 14 days return time has expired. We are responsible for all defects that were in the product when you received it, even in cases a defect is noticed at later time. However you should inform us of the defect in reasonable time after you have noticed it. 

Warranty covers manufacturing and material defects. Normal wear and tear is not covered by the warranty, nor is damages caused by outside factors, such as accidents or use of the product contrary to care instructions or instructions for use. 

If the product has a valid manufacturer's warranty, the warranty conditions are determined in accordance with the manufacturer's terms and conditions. 

Following items should be attached to return under warranty:

• Order confirmation or receipt sent to your email
• Contact details (working phone number, address and email address) 
• Written statement of the fault or product defect

If you have questions regarding warranty, please be in contact to our customer service by email: asiakaspalvelu@hikipanta.fi asiakaspalvelu@hikipanta.fi

6.2 Product defects

We take responsibility that our products are in flawless condition when delivered. If you have received a defective product or suspect that you have received a defective product, please be in contact by email (to our customer service) asiakaspalvelu@hikipanta.fi. As a title, write "Product complaint" and your order number. As a message write a brief statement of the nature of the product defect. As an attachment also send a picture of the reason for the complaint. asiakaspalvelu@hikipanta.fi.

Discolored products are not treated as a complaint, as it is considered normal wear and tear, provided that the products were not discolored at the moment of receiving them.

In some of cases of complaint we will ask to send the product back to us to. Appropriate protection and packaging of the product for the return are the responsibility of the customer. Product returns damaged due to insufficient packaging are not covered by the right of return.

In cases of product defects, it is required that the product is unused and absolutely in new condition and that the stickers and any labels are included. Images on our website are only an approximate preview of the final product. We reserve the right for slight deviations. The colors and the patterns of the product images can be experienced differently on different monitors. Therefore, misleading color is not considered as a valid reason for a complaint.

7 DATA PROTECTION

We strive to process your personal data in the best and most secure possible way. We comply with the GDPR data protection regulation, which regulates the rules for the processing of personal data.

By accepting these terms and conditions, you also agree to our privacy policy. Therefore it is important that you read or privacy policy before making a purchase. You can read our privacy police from this link: hikipanta.fi/privacy-policy/ hikipanta.fi/privacy-policy/

This site uses cookies. By continuing to use this website, you accept the use of cookies in accordance with our cookie policy.

8 CONTACT INFORMATION

Hikipanta Merch Oy
Y-tunnus: 3168040-8, VAT FI31680408
asiakaspalvelu@hikipanta.fi